BEST Training Privacy Notice
Version BEST-legal-20261105-rc5. Effective November 5, 2026.
Who is responsible
BEST Training LLC operates BEST Training. Contact support@best-training.co for privacy questions and requests.
Business mailing address: 10908 Courthouse Road Suite 102-286, Fredericksburg, VA 22408.
How we use your information
We use your account information to create and secure your account, provide course access, and save your progress and submitted learning work. We use purchase and transaction records to confirm payments through Stripe, manage access dates, and handle refunds, disputes and related support requests. We use login, session and security records to protect accounts and investigate misuse. We use information you provide in support or privacy requests to respond and handle those requests.
We also use course progress and assessment results, from the start of a course through its final assessment, to measure the impact of our training and to review and improve course quality. When we analyze or report on learning outcomes, we use de-identified or aggregated information so that individual learners are not identified. De-identified or aggregated results may be kept after individual learning records are deleted. We do not sell this information or use it for advertising.
When you choose to use AI assistance, we send your question and the relevant course-section context to OpenAI to generate an explanation. We record usage information to apply access, safety and spending limits. Do not include passwords, payment details or other sensitive information in your question.
Service providers and hosting
Stripe processes checkout and payment information. BEST receives the payment and transaction evidence required to reconcile access. BEST is hosted on Amazon Web Services (AWS), where our databases and backups are stored. Password-reset emails are sent through Google's email service. OpenAI provides AI assistance as described below. We do not use advertising or analytics trackers, and our pages do not load fonts, scripts or other content from third-party services.
AI assistance
AI assistance is optional. It runs only when you ask a question and confirm that you want to send it. Each request sends OpenAI the approved course section you selected and your question. It does not send your name, email address or account identifier. We ask OpenAI not to store the request or response for later use; OpenAI's own policies govern any limited processing it performs to provide and secure its service. We do not keep the text of your question or the AI's answer. We keep usage records needed for limits and billing: a coded account reference, the time, the course, token counts and a request identifier. If a question is blocked as unsafe, we record that a request was blocked and the reason category. AI assistance is not available during independent assessments.
Cookies and device information
We use one cookie, a sign-in session cookie (best_testing_session). It is set when you sign in, is required for login and security, cannot be read by page scripts, is sent only over secure connections, and expires when you close your browser. We do not use advertising, analytics or tracking cookies. Our web server logs each request, including your IP address, the page requested, the date and time, the response and your browser type. Token values in web-address query strings are removed from these logs. We use these logs to keep the service secure and working.
Retention and deletion
Our retention schedule is: learning records for 12 months after access ends; minimum financial and purchase-consent records for 7 years, subject to applicable legal requirements; routine security logs for 90 days; closed support requests for 12 months; and backups for up to 90 days. Relevant records may be retained where required by law or necessary for an unresolved dispute or security incident. We assess verified deletion requests against applicable obligations and necessary exceptions. We are still putting automatic deletion in place for this schedule, so until that is finished some records may be kept longer than listed. You can ask us to delete your information at any time.
Your requests
Send privacy questions or access/correction/deletion requests to support@best-training.co. Verification must avoid unnecessary sensitive information.
Children and minors
Initial enrollment is for adults aged 18 or older. Enrollment for minors is not yet offered. The intended future guardian process has not been implemented; do not submit identity documents through email or chat.
Changes
We will post any updated notice on this page with a new version and effective date. If we make material changes to how we use your information, we will give any notice or ask for any consent that the law requires.